We follow strict development guidelines and quality standards and we fully stand behind our products. If you ever do have and issue with your unit we will resolve it quickly with our unbeatable customer service. We offer a 2 year extensive warranty on every grow light we carry. Buy with confidence, buy Mars Hydro.
Disclaimer: If the light has been tampered with or it is found that the damage is caused by the customer, there will be a repair fee associated with the return of your product. If the warranty seal is broken without our consent, your warranty becomes null and void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, disassembling of the light, etc, the warranty is void. Warranty coverage is ultimately left to the discretion of Mars Hydro. We reserve the right to refuse warranty repair or replacement service to anyone.
For minor repairs such as a power supply and LED board replacement, please contact us with a picture of the underneath side of the light with the unit on "Showing the lights are on".
We offer two solutions: 1.Work with us online to diagnose the issue and allow us to send free replacement parts 2.Send us your grow light to our repair center and we can resolve the issue for you.
n the event that the new replacement part does not correct the problem, or there is a more complex problem, the light will be replaced. As for the replacement, we will send you a return label and RMA to ship the defective product back, and after it has been received we will send out a new replacement unit to you. The defective unit must be returned in its original packaging and box. If any part is missing or damaged, the sender will be charged additional fees for those parts or blemishes.
Before you sign for your package, you need to verify that the light is in good condition. If the light was damaged in shipping, you need to help us by filing a claim of negligence against the shipping company and get it returned to us by refusing to sign for the lights. Once we get the damaged light, we will reship a new unit to you. If it is only a small problem, you can sign it, and we will give you some refund 30~50USD or we can give you some discount (5%~10%) on your next order.
We are only responsible for problems that arise through no fault on your part. If any problem should arise, please email us or call us first. We will provide you with instructions on how to proceed. Please do not open the light without our permission. Because we are in China, our service would be different from your local service shop. Please take note of that. The following are some details.
1. Power supply, fans. VDE, power cord, bulbs, etc. We can ship new replacement parts to you at no charge, or simply send the light to our repair center and we will professional replace the failing part. The first year we ship the replacement parts to you at no charge, the second year, we give you replacement part at no charge, but you will need to pay the shipping charges.
2. LED burnt out: It will not influence the other bulbs as each of our led bulbs has it's own protective diode. We will send new replacement diodes, or simply send the light to our repair center and we will professional replace the LED's.
3. If you cannot determine the problem, please ship the light back to us and we will repair it. The first year, we will pay for the shipping, the second and third year, you need to pay shipping charges, but no charges will be incurred for the repa
Below is the guideline to ordering parts or service after your warranty has expired. We stock 99% of all parts at each of our global service centers.
USA, UK, GERMANY, AUSTRALIA, CANADA, CZECH REPUBLIC If you have any issues with your product simply email us @ firstname.lastname@example.org. We will respond within 24 Business hours.
Full light warranty(from the tracking delivery date), under normal use. A: If you have any issues within 3 months under normal us, we will send you the replacement parts OR return it to our service center. (we pay the return shipping) B: After 3 months if the light has problem and you do not choose fix the light in house, you will be resposible for shipping charges to/from the service center.
During your second year we can offer any parts needed to repair your light. Conditions listed below. A: Up to 20% of LED diodes. B: Up to 30% of the power supplies. C. You can choose to have your light repaired at one of our service centers, however you will be responsible for the shipping charges and additional parts if needed. ** If additional parts are needed you may have to purchase additional parts/shipping depending on the case.
After your warranty has expired your welcome to send your light in for repairs or purchase parts from us directly. You will be responsible for the shipping and parts costs for the repair or service.
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